General Terms and Conditions of Sale

Art. 1 – General Provisions

By browsing this area, the user accesses LUXE AURA MONTE-CARLO sarl, available via the URL: https://luxeauramontecarlo.com/ (hereinafter referred to as “LUXE AURA MONTE-CARLO”). Browsing and placing an order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site as indicated.
These general terms and conditions of sale apply exclusively to the sale of products with reference to purchases made on the site, in accordance with Part III, Title III, Chapter I of the Consumer Code (Legislative Decree No. 206/05 as amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by: LUXE AURA MONTE-CARLO SARL
Registered office: 5 bis, av. Saint Roman 98000 MONACO
VAT No.: FR76000175074
Before accessing the products provided by the site, the user is required to review these General Terms and Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, which LUXE AURA MONTE-CARLO reserves the right to unilaterally modify without prior notice.
It is possible to use the site and thus access the products provided by it and purchase them in the following languages:
French, English.

Art. 2 – Purpose

These general terms and conditions of sale govern the offer, transmission, and acceptance of product orders on LUXE AURA MONTE-CARLO, but do not regulate the provision of services or the sale of products by third parties present on the same site through links, banners, or other hyperlinks.
Before submitting orders and purchasing products and services from third parties, we suggest verifying their sales conditions.

Art. 3 – Conclusion of the Contract

To complete the purchase contract, it is necessary to fill out the electronic form and send it by following the related instructions.
The form contains a reference to the General Terms and Conditions of Sale, images of each product and its corresponding price, the payment methods that can be used, the methods of delivery of the purchased products, and the related shipping and delivery costs. It also includes a reference to the conditions for exercising the right of withdrawal, as well as the methods and timing for returning the purchased products.
Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives the form completed by the user, after verifying the accuracy of the data contained therein.
The user is obligated to pay the price from the moment the online order submission process is completed. This will occur by clicking the “Complete Order” button at the end of the guided procedure.
Once the contract is concluded, the seller will process the order for its fulfillment.

Art. 4 – Registered Users

During the registration process, the user agrees to follow the instructions on the site and to provide accurate and truthful personal information.
Once registered, the user will receive a confirmation email to the email address provided. The confirmation must be communicated within 48 hours at the latest. Failure to do so will release LUXE AURA MONTE-CARLO from any obligation to the user.
The confirmation releases LUXE AURA MONTE-CARLO from any liability for the information provided by the user. The user undertakes to promptly inform LUXE AURA MONTE-CARLO of any changes to their data at any time.
If the user provides inaccurate or incomplete information, or if there is a dispute between the parties about payments made, LUXE AURA MONTE-CARLO has the right to deactivate or suspend the service until the relevant issues are resolved.
Upon the first request for profile activation by the user, LUXE AURA MONTE-CARLO will assign a username and password. The user acknowledges that these credentials constitute the system for validating the user’s access to the services and are the only system for identifying the user. The actions carried out through this access will be attributed to the user and will be binding on them.
The user undertakes to maintain the confidentiality of their access data and to keep it safe, not sharing it, even temporarily, with third parties.

Art. 5 – Availability of Products

Product availability refers to the actual availability at the time the user places the order. However, this availability is purely indicative as, due to the simultaneous presence of several users on the site, the products could be sold to other customers before the order is confirmed.
Even after the confirmation email has been sent, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the removal of the unavailable product, and the user will be immediately informed via email.
If the user requests the cancellation of the order, thereby terminating the contract, LUXE AURA MONTE-CARLO will refund the amount paid within 30 days from the moment it became aware of the buyer’s decision to terminate the contract.

Art. 6 – Products Offered

LUXE AURA MONTE-CARLO sells:
Cosmetics.
The offer is detailed on our website at the following link: https://shop.luxeauramontecarlo.com/

Art. 7 – Payment Methods and Prices

The price of the products will be the one indicated on the site, except in cases of obvious error.
In case of error, LUXE AURA MONTE-CARLO will promptly inform the buyer, allowing confirmation of the order at the correct amount or cancellation. In any case, there will be no obligation for LUXE AURA MONTE-CARLO to provide what is sold at the incorrectly indicated lower price.
The prices on the site include VAT but do not include shipping costs. Prices may change at any time. The changes do not affect orders for which an order confirmation has already been sent.
Once the desired products have been selected, they will be added to the cart. It is sufficient to follow the purchasing instructions, entering or verifying the requested information at each step of the process. The details of the order can be modified before payment.
Payment can be made via:
- Paypal, bank transfer.

Art. 8 – Delivery

LUXE AURA MONTE-CARLO ships across the entire French territory.
LUXE AURA MONTE-CARLO will only deliver to the user’s home, indicated at the time of purchase.
Delivery is made, for the French territory, usually within 2 to 4 working days or, if no delivery date is specified, within the estimated timeframe selected at the time of choosing the delivery method, and in any case within a maximum of thirty days from the date of confirmation.
For countries within the European Union, delivery will be made within 5 to 7 working days and, in any case, within a maximum of thirty days.
For non-EU territories, delivery will take about 10 to 30 working days.
If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the location of the order and how to arrange a new delivery.
If you cannot be present at the delivery location at the agreed time, please contact us again to arrange a new delivery date.
If delivery cannot occur for reasons not attributable to us after thirty days from when the order is available for delivery, we will assume that you wish to terminate the contract.
As a result of the termination, the amounts will be refunded, including delivery costs, excluding any additional costs resulting from the choice of a different delivery method than the standard one offered without undue delay and, in any case, within 28 days from the date of contract termination. The transportation resulting from the termination of the contract may result in additional costs borne by the buyer.
Shipping costs are borne by the buyer and are explicitly highlighted at the time of order placement.

Art. 9 – Transfer of Risk

The risks related to the products are transferred to the buyer from the moment of delivery. Ownership of the products is acquired upon full payment of all amounts due, including shipping costs, or at the time of delivery if it occurs later.

Art. 10 – Warranty and Product Conformity

The seller is liable for any defects in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with Monaco law.
If the buyer has entered into the contract as a consumer, i.e., a person acting on the site for purposes unrelated to any commercial or professional activity, this warranty is valid on the condition that the defect occurs within 24 months from the date of product delivery; that the buyer submits a formal complaint about the defects within a maximum of 2 months from the date the defect was acknowledged; that the online return form is correctly filled out.
In case of non-conformity, the user who entered into the contract as a consumer will be entitled to the free repair or replacement of the products, or to an appropriate price reduction, or to the termination of the contract concerning the defective goods and the consequent refund of the price paid.
All return costs for defective products will be borne by the seller.

Art. 11 – Withdrawal

In accordance with applicable legal provisions, the buyer has the right to withdraw from the purchase without penalty and without providing any reason, within 14 days pursuant to Article 57 of Legislative Decree 206/2005 from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.
The user who wishes to exercise the right of withdrawal from the purchase may send an email, indicating the order number and the user’s name, to: info@luxeauramontecarlo.com.
The buyer must also exercise their right of withdrawal by sending any explicit statement indicating their decision to withdraw from the contract or by sending the standard withdrawal form, pursuant to Annex I, Part B, Legislative Decree 21/2014.
The goods must be returned to:
5 bis, av. Saint Roman 98000 MONACO.
The goods must be returned intact, in their original packaging, complete with all parts, and accompanied by the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to the withdrawal within a maximum of 7 days, including any shipping costs incurred by the user.
The costs of returning the goods will be borne by the user.
As provided by Article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until the goods are received or until the buyer demonstrates that they have returned the goods.
The right of withdrawal does not apply if the services and products of LUXE AURA MONTE-CARLO fall into the categories of Article 59 of Legislative Decree 206/2005.
The site will refund using the same payment method chosen by the buyer during the purchase. In the case of a bank transfer payment, and if the user wishes to exercise the right of withdrawal, they must provide the necessary bank details: IBAN, SWIFT, and BIC, required for the refund.

Art. 12 – Data Processing

Buyer data are processed in accordance with the provisions of the personal data protection legislation, as specified in the relevant section containing the information pursuant to Article 13 of EU Regulation 2016/679 (Privacy Policy).

Art. 13 – Safeguard Clause

In the event that one of the clauses of these General Terms and Conditions of Sale is null for any reason, this shall not affect the validity and compliance with the other provisions contained in these General Terms and Conditions of Sale.

Art. 14 – Contacts

Any request for information can be sent by email to the following address: info@luxeauramontecarlo.com, by phone to the following number: +377 6 78 63 03 33, or by mail to the following address:
5 bis, av. Saint Roman 98000 MONACO.

Art. 15 – Applicable Law and Competent Court

These General Terms and Conditions of Sale are governed by Monaco law and interpreted accordingly, without prejudice to any other mandatory rule of the buyer’s country of habitual residence. Therefore, the interpretation, execution, and termination of the General Terms and Conditions of Sale are subject exclusively to Monaco law.
Any disputes arising from or related to them must be resolved exclusively by the Monaco judicial authority.

These conditions were drafted on 17/10/2024.